Have you ever gone to a place with good food and drinks that just has the worst customer service?  From the moment you walk in there is an element of surprise that redirects your feelings nearly forgetting the reason you came there in the first place.   Restaurants are like bad relationships, you find yourself coming back to them and not really understanding why, you just search for reasons to stay.  This time I cut it off at the knees.

My experience of the most hostile customer service in Huntington Beach, Ca.   I can share my brief encounter of a more severe complaint in regards to “Fred’s Catina” in Huntington Beach, California   In the last year I’ve been to this establishment several times. Three times tops that I distinctly recall.  The first was with a friend on Halloween night.  As we approached the door man, he questioned me about wanting to see my I.D then he asked to see a second verification, like how a bank would ask.  At that point I snapped at him, questioning why I needed to show second I.D who does that coming into a restaurant that has a bar?  What grabbed me was how he never questioned or asked Jeff for I.D, but then Jeff is a white guy with blonde hair and blue eyes so that in itself was good enough reason.

The second time I went to “Fred’s Catina” was with someone different he was also a white guy, because that’s all I date.  The first thing I did was sit down at the bar area it was kind of crowded yet people appeared to be having a good time. As I layed my arm on the counter, it was sticky and wet. There were dirty dishes that had not been cleaned up.  The bartender came over shouting in my face. I had a grimace expression indicating I wasn’t pleased.  I asked him kindly to wipe the counter as I placed my drink order, he shouts at me again as accusing me of being in a bad mood.  This is a good example of mis communication, yet I feel I was the target of this person bad mood swing.  Just as I decide to go complain to management.  I noticed he left and the bartenders changed, it was a young woman with a better mood swing, so I stayed and let it go.

Now the 3rd time was the worst and this was definitely “three strikes your out”. Customer Service is the number one factor to any establishment, especially if “Fred’s Catina” expects good reviews as a restaurant.  The first impression of any establishment comes from the first person your acquainted with as you walk in. Given this was the last moment I will ever bring my business to.  I was not impressed to say the least.  As I approached the front door a young dark haired man no older then, maybe 25 was working.  As I go through the same ritual. I literally stood there for 10 fucken minutes while this ass wad looked back n forth from my face to my I.D.  I guess I should be so fortunate to be a Native American with olive skin and dark eyes.  A typical stereotype of being judged as a criminal suspect.  Soon after he hands me my I.D and say’s ” enjoy your evening”.    Now how the fuck am I supposed to do that?  I was so fucken aggravated with this constant discrimination and mistreatment to me as a customer.  Paying expensive prices to eat and drink at this restaurant.   There are many good places to have a nice time and Fred’s Catina is not one of them.  Never I mean never go there. There is no excuse for such poor treatment to customers with a display of discrimination towards ethnic people of color.  It’s not worth tolerating the aggravation and emotional abuse from the the door man or the waiters.  I have to admit it’s ironic such hypocrisy, being called “Fred’s Catina a Mexican establishment with white people hostile behaviors running the show.  Discrimination has not changed in the least.